Accessibility Statement

Last reviewed: 1 January 2027

AIZAINOS LTD wants everyone to be able to use [domain] and the AIZAINOS platform, including people with visual, hearing, motor, cognitive and speech impairments. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the standard used by UK government and the benchmark for the EU Accessibility Act (EN 301 549). We also recognise our duty under the Equality Act 2010 to make reasonable adjustments.

1. What you should be able to do

  • Zoom up to 400% without text spilling off the screen
  • Navigate the whole site and platform using only a keyboard
  • Use screen readers such as JAWS, NVDA, VoiceOver and TalkBack
  • Change colours, contrast and fonts through your browser or device settings
  • Use the platform in light or dark mode
  • Read text with a contrast ratio of at least 4.5:1
  • Watch videos with captions and read transcripts
  • Complete forms with clear labels, error messages and enough time

2. Compliance status

[AIZAINOS is partially compliant] with WCAG 2.2 Level AA. The known issues are listed below.

Drafting note: after the audit, choose “fully compliant”, “partially compliant” or “not compliant” and fill the table from the audit findings. Do not claim full compliance without a test.

3. Known issues

Area

Issue

WCAG criterion

Planned fix

[Dashboard charts]

[Some charts have no text alternative]

[1.1.1 Non-text content]

[Data tables beside each chart by date]

[Drag-and-drop pipeline]

[Requires dragging to move leads]

[2.5.7 Dragging movements]

[Add “Move to” menu by date]

[Third-party embeds]

[Some partner widgets are not fully accessible]

[Various]

[Raised with suppliers; accessible alternatives offered]

4. How we test

We test with automated tools (such as axe and Lighthouse), manual keyboard and screen-reader checks, and review by people with disabilities. We last tested on [audit date], carried out by [internal team / external auditor]. Accessibility checks are part of our design and development process for every new feature.

5. Get help or an alternative format

If you cannot use part of AIZAINOS, or need information in another format such as large print, easy read, audio or braille, contact us:

  • Email: [accessibility@domain]
  • Phone: [phone number] (text relay welcome via Relay UK: dial 18001 first)
  • Post: AIZAINOS LTD, The Club House, 304 Anchor Road, Longton, Stoke-on-Trent ST3 5DN

We will reply within 5 working days and agree a reasonable adjustment with you.

6. Report a problem

Tell us about any barrier you find at [accessibility@domain], with the page address and what happened. We log every report, fix critical barriers as a priority, and tell you what we did.

7. If you are not happy with our response

Please ask for your report to be reviewed by [name or role, e.g. our Product Director]. If you are still not satisfied, the Equality Advisory and Support Service (EASS) can advise you: equalityadvisoryservice.com, freephone 0808 800 0082. In Northern Ireland, contact the Equality Commission for Northern Ireland.

7. People and suppliers

  • All staff pass background checks appropriate to their role, sign confidentiality agreements and complete security and data protection training at least once a year.
  • Every supplier that handles customer data is assessed before use, signs a data processing agreement, and is reviewed every year. Our sub-processor list is at [domain]/subprocessors.

8. Our commitment

We review this statement at least every 12 months and after any major release. Our goal is full WCAG 2.2 AA conformance by [target date].